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HOW TO FILE A COMPLAINT

The complaint regarding commission of cyber crime can be made to the in-charge of the cyber crime cells which are present almost in every city. To file a complaint alleging commission of a cyber crime the following documents must be provided:
 
1.In case of hacking the following information should be provided:

  1. Server Logs

  2. Copy of defaced web page in soft copy as well as hard copy format, if your website is defaced

  3. If data is compromised on your server or computer or any other network equipment, soft copy of original data and soft copy of compromised data.

  4. Access control mechanism details i.e.- who had what kind of the access to the compromised system

  5. List of suspects – if the victim is having any suspicion on anyone.

  6. All relevant information leading to the answers to following questions –

    • what ? (what is compromised)

    • who? (who might have compromised system)

    • when?(when the system was compromised)

    • why?(why the system might have been compromised)

    • where?(where is the impact of attack-identifying the target system from the network)

    • How many?(How many systems have been compromised by the attack)

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2. In case of e-mail abuse, vulgar e-mail etc. the following information should be provided:

  1. Extract the extended headers of offending e-mail and bring soft copy as well hard copy of offending e-mail.

  2. Please do not delete the offending e-mail from your e-mail box.

  3. Please save the copy of offending e-mail on your computers hard drive.

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Where to Report a Cyber Fraud?
1. Visit the nearest police station immediately.

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2. To report cybercrime complaints online, visit the National Cyber Crime Reporting Portal. This portal can be accessed at https://cybercrime.gov.in/. In this portal, there are two sections. One section is to report crimes related to Women and Children (where reports can be filed anonymously as well). Another section is to report other types of cyber-crimes.  You can also file a complaint offline by dialing the helpline number 155260.

 

3. In case you receive or come across a fraud sms, e-mail, link, phone call asking for your sensitive personal information or bank details, please report it on Maharashtra Cyber’s web portal by visiting www.reportphishing.in

 

4. Refer to the latest advisories which are issued by CERT-IN on https://www.cert-in.org.in/

 

5. Report any adverse activity or unwanted behavior to CERT-IN using following channels E-mail : incident@cert-in.org.in Helpdesk : +91 1800 11 4949

 

Provide following information (as much as possible) while reporting an incident.  

• Time of occurrence of the incident    

• Information regarding affected system/network    

• Symptoms observed 6. To report lost or stolen mobile phones, file a First Information Report (FIR) with the police. Post filing the FIR, inform Department of Telecommunications (DoT) through the helpline number 14422 or file an online compliant on Central Equipment Identity Register (CEIR) portal by visiting https://ceir.gov.in.

After verification, DoT will blacklist the phone, blocking it from further use. In addition to this, if anyone tries to use the device using a different SIM card, the service provider will identify the new user and inform the police.
 

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